FAQ

How can I order a custom item not shown on the site?

Please email us at truebyrddesigns@gmail.com for a discussion about a custom project to fit your needs. Please note, a design fee may apply depending on the complexity of the item and or design.

What is the projected timeframe for completion for an order?

If your order does not require special materials to be completed (specific shades of colors or sizing), the estimated timeframe is 5 to 7 business days. There is a rush fee for items that must be rushed (within 1 to 2 days if accommodation is possible). Local pickup is possible. 

What is the cost? 

Unfortunately, custom items vary on price. There are are a few factors that go into pricing an order. Color, size, and design all play a part in that. We do everything we can to provide quality materials along with a quality final product finalizing your order with safe shipping. 

All orders require a deposit or full payment in order to be started. There are NO refunds for custom items. 

We do not accept returns or exchanges and all sales are final. However if there is an issue with your order, please reach out to us directly via email at truebyrddesigns@gmail.com

Engraving Logos & Designs

Yes, we can engrave logos and other designs on a variety of items. We ask that all logos be sent in either PNG or SVG format.

Wood Products 

You may have noticed an imperfection on your finished product. This is because each piece of wood is milled down from larger pieces of lumber. Imperfections such as knots, slight roughness, grain patterns or difference in color is common with natural wood.

Engravings may have slight variations from items pictured as wood is not consistent throughout. We do our best to purchase quality wood to ensure each custom project is beautiful, unique, and one of a kind.